This English translation is displayed for your convenience. Only the original German version of our Right to Cancellation is legally binding.
Right to Cancellation
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day that you accept your offer.
To exercise the right to cancel, you must inform us (Agentur Sowjet GmbH | Gartenfelder Str. 29 | 13599 Berlin | email@example.com), of your decision to cancel this contract by a clear statement (for example by e-mail or via a letter sent by post).
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we shall reimburse you with all payments which we have received from you, including the delivery costs (excluding additional costs which are incurred in the event that you have chosen a delivery method other than the standard delivery method offered by us), without delay and no later than within fourteen days from the date on which we receive notification of your cancellation of this contract.To refund your payment, we will use the same method which you used to make the original transaction unless another method has been expressly agreed with you and under no circumstances will you be charged any fees as a result of this refund. However, we can refuse to issue a refund until we have received the goods or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return the goods without delay and in any case, within fourteen days from the date on which you inform us of the cancellation of this contract. The cancellation period is guaranteed if you return the goods before the expiry of the fourteen day period. You shall be solely responsible for the direct costs of returning the goods. You shall only be responsible for any diminished value of the goods if this loss is the actual result of unnecessary handling of the goods by you to check their characteristics, properties, features, and function.
Alternative dispute resolution pursuant to Art. 14 par. 1 ODR-VO and § 36 VSBG:
The European Commission provides a platform for online dispute resolution (OS) available at http://ec.europa.eu/consumers/odr/. We are neither obligated nor willing to participate in a dispute settlement procedure in front of a consumer arbitration board.